TERMS OF USE FOR MERCHANTS

Welcome to Krob Mok Kalip Co., Ltd. By accessing or using our Vendor Mobile App and Web Platform (the “Platform”), you agree to the terms below. These Terms of Use work together with our Service Agreement and Privacy Policy to ensure a secure, lawful, and efficient experience for Merchants and customers.

1. Acceptance of Terms

By creating a Vendor Account or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, you must stop using the Platform.

2. Eligibility

• You are a registered business or an authorized representative with authority to bind the business.
• You will provide accurate, current, and complete business and contact information.
• You will comply with all applicable Cambodian laws and regulations (including tax and trade laws).

3. Account Registration & Security

• You are responsible for all actions taken under your Account.
• Keep login credentials secure and confidential; notify us immediately of any suspected breach.
• Single Device Login: Each Vendor Account can be active on only one device at a time. Logging in on a new device will automatically sign out the previous session.

4. Vendor Responsibilities

• Maintain accurate shop, product, and payment details at all times.
• Fulfill orders under OTIF standards:
  • Restaurants: Orders must be ready within 15 minutes.
  • Non‑perishable sellers: Items must be prepared within 1 working day.
• Ensure product quality and descriptions are accurate and not misleading.
• Accept returns/refunds according to platform policies and applicable law.
• Respond promptly and professionally to customers and support.

5. Prohibited Activities

• Listing illegal, counterfeit, or restricted products.
• Misrepresentation, false advertising, or deceptive practices.
• Circumventing platform delivery, payment, or communication systems.
• Abusive, fraudulent, or harmful conduct, including data scraping or security bypass.

6. Fees & Payments

• No standard commission rate is stated in these Terms.
• Payment settlement occurs within 7 days after order completion, subject to operational confirmation.
• Payment Information Updates: Vendors may update payment information once in Payment Settings (app or web) without prior approval; further changes require formal notice to Admin. Payouts are released strictly according to the most recent bank/payment details on file. Vendors are responsible for accuracy at withdrawal time.

7. Intellectual Property

• Vendors retain ownership of their trademarks, product images, and content they upload.
• By listing on the Platform, Vendors grant Krob Mok Kalip a non‑exclusive, royalty‑free license to use, reproduce, and display such content for operations and marketing.

8. Suspension & Termination

• We may suspend or terminate accounts for violations of these Terms, repeated SLA/quality failures, fraud, or unlawful activity.
• Either party may terminate with 14 days’ written notice. Outstanding invoices must be paid upon termination. Use of Vendor trademarks in marketing ceases after termination.

9. Limitation of Liability

• Krob Mok Kalip is not liable for losses caused by Vendor errors, negligence, misuse, or unauthorized access due to Vendor’s failure to secure devices or credentials.
• We are not responsible for delays or failures due to events beyond our control (e.g., outages, disasters, third‑party failures).

10. Modifications

We may update these Terms. You will be notified via the Platform or email before material changes take effect. Continued use after updates constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of the Kingdom of Cambodia. Disputes will be resolved by Cambodian courts.

12. Contact

Krob Mok Kalip
No.265, Km6, National Road 5, Russey Keo, Phnom Penh, Cambodia
📞 098-333-395 / 011-902-129
📧 support@krobmokkalip.com