Refund & Return Policy

a. Refunds

At Krob Mok Kalip, our priority is your satisfaction with your purchase. We understand that sometimes things may not go as expected, and we are here to make the refund process as smooth and transparent as possible. Our Refunds Policy is designed to ensure fairness and clarity for all parties involved. Below, we outline in detail the process for requesting refunds, eligibility criteria, and conditions:

1. Eligibility for Refunds:

We offer refunds for eligible purchases within a specified refund period, typically [number of days] days from the date of purchase.

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

Certain products/services may not be eligible for refunds due to their nature, such as personalized or customized items, digital downloads, and perishable goods.

2. Refund Process:

To request a refund, please contact our customer support team at [contact email/phone number]. Provide your order details and the reason for your refund request.

Our customer support team will review your request and determine if you meet the eligibility criteria for a refund.

If your refund request is approved, we will process the refund to the original method of payment within [number of days] days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

3. Exceptions and Special Cases:

In certain circumstances, we may offer partial refunds or store credit instead of a full refund.

If you received a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Refunds for purchases made through third-party payment processors (e.g., PayPal, Stripe) may be subject to their refund policies and processing times.

4. Refund Conditions:

We reserve the right to refuse refunds for items that do not meet our eligibility criteria or for requests made outside of the specified refund period.

Shipping and handling fees are non-refundable, unless the refund is due to an error on our part.

Refunds are issued in the original currency of the purchase. Any differences in currency exchange rates at the time of the refund are not the responsibility of Krob Mok Kalip.

5. Your Rights:

Your statutory rights are not affected by our Refunds Policy. If you have any questions or concerns about your rights as a consumer, please contact our customer support team for assistance.

6. Contact Us:

If you have any questions or need assistance with your refund request, please don't hesitate to contact our customer support team at [contact email/phone number]. We are here to help and ensure that your experience with Krob Mok Kalip is nothing short of excellent.

Thank you for choosing Krob Mok Kalip. We appreciate your trust and support, and we look forward to serving you again in the future.

b. Return

At Krob Mok Kalip, we understand that sometimes a product may not meet your expectations, and we want to make sure you are completely satisfied with your purchase. Our Returns policy is designed to provide guidance and assistance in the event you need to return an item purchased through our platform. We aim to make the return process as smooth and hassle-free as possible for our customers. Below, we provide detailed information about our Returns policy, including eligibility criteria, return procedures, and any associated fees:

1. Eligibility for Returns:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Certain products may not be eligible for returns due to hygiene reasons, health and safety regulations, or other restrictions. Please refer to the product description or contact our customer support team for clarification.

2. Return Procedures:

If you wish to return an item, please contact our customer support team within [number of days] days of receiving your order. Provide your order details and the reason for your return request.

Our customer support team will guide you through the return process and provide instructions on how to return the item.

Once your return request is approved, you will receive a return authorization number (RMA) and further instructions on how to return the item to us.

3. Return Shipping:

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).

We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We are not responsible for any lost or damaged packages during the return shipping process.

4. Refund or Exchange:

Upon receiving the returned item, our team will inspect it to ensure it meets our return eligibility criteria.

If the return is approved, we will process a refund to the original method of payment within [number of days] days. Alternatively, you may opt for an exchange or store credit, if available.

5. Exceptions and Special Cases:

Certain items may be subject to specific return policies or restrictions. Please refer to the product description or contact our customer support team for clarification.

Customized or personalized items are generally not eligible for returns, unless they are damaged or defective upon arrival.

6. Contact Us:

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at [contact email/phone number]. We are here to help and ensure that your experience with Krob Mok Kalip is nothing short of excellent.

Thank you for choosing Krob Mok Kalip. We appreciate your trust and support, and we look forward to serving you again in the future.