After you start a return, Krob Mok Kalip will process your refund once the return is completed. You will receive a notification when the refund begins.

• Bank payments: refunded to your bank account.
• Cash on Delivery (COD): refunded to your Krob Mok Kalip Wallet.

No, once a refund is initiated, the refund method cannot be changed.

Refund timing depends on your payment method:

• Bank Account: 2–3 business days
• Krob Mok Kalip Wallet (COD): 1–2 business days

If the stated time has passed:

1. Check with your bank or payment provider.
2. Contact Krob Mok Kalip Support for further assistance.

• Delivery fees are non-refundable.
• Discounts, vouchers, or coupons applied at purchase affect the final refund amount.

To view details in the app:

1. Open the Krob Mok Kalip App
2. Go to Account > My Refunds
3. Select your refunded order

You can track your return and refund status on both the website and the app:

1. Go to Account > My Refunds
2. Select your order
3. View the latest return/refund status

Return Shipping Costs: Krob Mok Kalip covers all return shipping fees—no extra charge to you.

Refund Timelines:

• To Bank Account: 2–3 business days
• To Krob Mok Kalip Wallet (COD): 1–2 business days

Note: Delivery fees are not included in refunds.

Yes. You can return your package with no extra charge for shipping.

After the return process is complete, your refund will be issued using your original payment method:

• Bank payments: refunded to your bank account (2–3 business days).
• COD orders: refunded to your Krob Mok Kalip Wallet (1–2 business days).

You will receive a notification once your refund begins.